Helsinki Tourist Information
Helsinki Tourist Information provides free information about the city, attractions, events, and services, along with tips for a great holiday.
Visit us for face-to-face assistance and pick up brochures and maps. We provide personalized assistance through chat and phone services as well as by e-mail.
Helsinki Tourist Information Office, Aleksanterinkatu 24:
Winter season until 14.5.2024:
Mon-Fri 9.30-17.00
Sat-Sun 10.00-16.00
Summer season 15.5.-14.9.2024:
Mon-Sat 9.00-17.30
Sun 9.00-16.00
Exceptional opening hours
30.4.2024 (May Day's Eve) Tourist Information open 9.30-17.00 and electronic service channels open 9.00-16.00.
1.5.2024 (May Day) Tourist Information open 10.00-16.00 and electronic service channels open 9.00-16.00.
Electronic service channels:
Winter season until 14.5.2024:
Mon-Sat 9.00–16.00
Sun 9.00–12.00 and 13.30–16.00
Summer season 15.5.-14.9.2024:
Mon-Sun 9.00-16.00
NB! We have launched a new electronic service tool for the chat and telephone service. We apologize for any delays or inconveniences caused by this transition.
Telephone service: +358 (0)9 3101 3300
E-mail: helsinki.touristinfo(at)hel.fi
Chat: Service open on the MyHelsinki.fi website by accepting all cookies. Chat in real-time with the staff of Helsinki Tourist Information.
During the summer season, Helsinki Helpers are meeting & greeting visitors at the pavilion info point on Lyypekinlaituri, in the city center, and at the harbors.
Pavilion info point, Lyypekinlaituri
Open from Fri 24.5. until the end of August
Mon-Sun 9.00-16.15
Postal address:
Helsinki Tourist Information
P.O. Box 20
00099 City of Helsinki
Accessibility:
The Tourist Information Office is located in a heritage-protected building, which has an effect on accessibility. The office has just opened in a new location, and the staff is continuously searching for opportunities to make the facilities more accessible.
There are stairs leading to the entrance and a threshold right after the inner door to the office. The threshold is marked with floor marking tape.
There are seats inside the office.
Transportation: The main office can be reached by taxi. The nearest public transportation stops are about 100 m away.
The Tourist Information in the pavilion on Lyypekinlaituri is accessible via a ramp and open during the summer season. The pavilion building is reachable by taxi, and the nearest public transportation stops are about 100 meters away.
Brochures & maps:
Click here to access the new digital Helsinki map on your phone: https://www.reveel.guide/helsinki
